Due Process for Non-Union Employees: The Influence of System Characteristics on Fairness Perceptions

This paper examines fairness perceptions associated with non-union complaint systems. Collaborating with seven CAHRS sponsors, we analyzed data collected from 450 non-union,non-management employees. We find that non-union complaint systems that are regarded as credible, accessible and safe (i.e., no retaliation) influence perceptions of fairness which, in turn, influence the likelihood to use the system. Implications are drawn for practice and research

Workplace 2000: A Delphi-Study

[Excerpt] Prognosticate and one thing is certain: you are likely to be wrong. Then why speculate about Workplace 20001 Because Boulding is right; as the future unfolds, surprise is preferable to astonishment. Informed speculation enhances anticipation and understanding, the bases of informed decision-making. It produces a vision with which to agree or disagree, and the means to ascertain why. If the vision proves disagreeable, there is a baseline from which to plot a preferred scenario. For in the end, Workplace 2000 will emerge not from prediction, but from choice

Customer Service Employees and Discretionary Service Behavior: A Psychological Contract Model

We present a theoretical framework for explicating contact employee behavior during customer service encounters, labeled discretionary service behavior (DSB). The model takes an organizational justice perspective, incorporating psychological contracts and fairness perceptions. We define DSB, examine potential antecedents, present research propositions related to the model, and discuss potential organizational outcomes

Open Door Policies: Measuring Impact Using Attitude Surveys

This study examines employee perceptions of an Open Door Complaint System from both those who have filed claims and those who have not. Our sample includes over 4000 employees working in a Fortune 100 company. We examine these perceptions through an organization wide employee attitude survey. Analyzing situation specific perceptions, we examine their relationship with overall fairness, satisfaction and intent to remain with the organization. Results suggest that a positive Open Door incident raises both distributive and procedural justice perceptions. In turn, fairness perceptions influence satisfaction levels. Finally, results indicate that satisfaction has a strong effect on the intent to remain with the organization. Implications are discussed for both complaint systems and employee opinion surveys

Competency Implications of Changing Human Resource Roles

[Excerpt] The present study examines which competencies will be necessary to perform key human resource roles over the next decade at Eastman Kodak Company. This project was a critical component of an ongoing quality process to improve organizational capability. The results establish a platform that will enable Kodak to better assess, plan, develop, and measure the capability of human resource staff

Transforming Human Resource Organizations: A Field Study of Future Competency Requirements

As human resource organizations transform, staff competency requirements after significantly. The question is: to what? The present study attempts to answer this question using data gathered from knowledgeable observers within a single firm and employing a unique future-oriented, role focused methodology. The results suggest a competency model with three parts: a relatively small number of core competencies applicable across the full range of human resource roles studied, an even smaller number of leverage competencies applicable to half or more (but not all) of the roles, and a much larger number of competencies that are role specific. Leverage and roles specific competencies are combined into competency profiles for the various roles which, in turn, suggests a number of implications for the selection, development, and career progression of tomorrow\u27s human resource managers and professionals. While this particular competency model and its implications may be situation specific, the methodology developed during the study can be readily replicated in an abbreviated form in virtually any organization

Psychological Contracts, OCB and Customer Service: An Exploratory Examination

This paper examines the relationships among the psychological contract, fairness, OCB, and customer service. We report on two exploratory studies that provide insight into psychological contract violations and subsequent perceptions of fairness, as well as OCB activity. A linkage is made between psychological contracts and behavior directed internally and those directed externally (i.e., customer service). We extend the current theory to suggest implications for effectively managing customer service employee OCB. Finally, suggestions are made for both practice and future research to be conducted in a multidisciplinary design

Effects of Selection Systems on Job Search Decisions

On the basis of Gilliland\u27s (1993) model of selection system fairness, the present study investigated the relationships between selection procedures, perceived selection system fairness, and job search decisions in both hypothetical and actual organizations. We conducted two studies to test the model. In Study 1, we used an experimental method to examine job seekers\u27 perceptions of, and reactions to, five widely used selection procedures. Results suggested that applicants viewed employment interviews and cognitive ability tests as more job related than biographical inventories (biodata), personality tests, and drug tests, and that job relatedness significantly affected fairness perceptions, which in turn affected job search decisions. Study 2 examined the hypothesized relationships between the selection systems and job seekers\u27 pursuit of actual, relevant organizations. Results from both studies offer support for the hypothesized model, suggesting that selection tests have differential effects on perceived selection system validity and fairness, which affect subsequent job search decisions

Non-Union Grievance Systems and Organizational Justice: The Relationships Among System Characteristics and Fairness Perceptions

[Excerpt] This study investigates fairness perceptions of non-union grievance systems by examining employee perceptions of distributive justice, procedural justice and interactional justice. A policy capturing methodology was utilized for a sample of 450 non-union, non-management employees from seven organizations. Characteristics of non-union grievance systems are identified and the relationships between these characteristics and fairness perceptions are analyzed. Results suggest that procedural justice has a larger effect than either distributive justice or interactional justice on overall fairness perceptions. Further, procedural justice moderates the relationship between outcome and the perception of distributive justice. Unfavorable outcomes (upheld discharges) that were reached by fair processes generate higher distributive justice ratings than favorable outcomes (overturned discharges) reached by unfair processes. Implications are drawn for research and practice.Non_union_grievance_systems_no_42pdf.pdf: 829 downloads, before Oct. 1, 2020